The New York City Office of Chief Medical Examiner (OCME) and New York City Emergency Management have been working together to assist hospitals with mass fatality management during the COVID-19 pandemic. Most hospitals have returned to normal operations and are exclusively using their fixed facility morgues for decedent storage. Below is a collection of resources that may still be helpful.

Current Operations

Decedent Retrieval: OCME has transitioned back to normal day-to-day operations for decedent retrieval. Each decedent requiring OCME pickup will need to have the following information faxed to OCME at 646-500-5762.

  • Case Face Sheet
  • Case Clinical Summary Worksheet
    • Requires notification to the Public Administrator for any decedent without next of kin
  • Death Certificate
    • For verification purposes, please send a working copy of the DC
  • City Burial cases (where the family specifically requests City Burial) will require:
    • Burial Permit
    • A letter from the NOK authorizing this disposition type. If NOK are not available, please select Claim Only.

7-day Hold: As of right now, there is no 7-day waiting period for decedent retrieval. OCME will pick up cases on demand as soon as proper paperwork is submitted.

Long-Term Decedent Storage

OCME is providing long-term storage for all decedents where a funeral home and/or family need additional time to make arrangements. No decedents will be sent to City Cemetery at Hart Island unless the family/next-of-kin chooses that option or if a decedent remains unclaimed. There is no time limit for how long OCME will hold decedents to ensure that families can fulfill their final disposition wishes.

  • Death Certificates: Prior to OCME’s retrieval of decedents, hospitals must ensure death certificates for all decedents are filed and registered appropriately in the eVital system. A method and place of disposition must be entered for the death certificate to be registered. Failure to comply with this requirement will delay the transfer of decedents to OCME’s custody.
    • See here for guidance from the Bureau of Vital Statistics on how to run reports in eVital that can help identify incomplete death certificates.
    • This guide provides instructions on how to properly complete death certificates and ensure there are no unregistered cases at your facility.
    • Hospitals with questions may also e-mail evital@health.nyc.gov.

Daily Morgue Census Survey

OCME is requesting that all hospitals continue to provide their morgue census via this survey to allow OCME proper visibility on each hospital’s current decedent counts. Morgue supervisors are required to complete the survey by 3:00pm Monday–Friday. Hospitals are not required to complete the survey on weekends.

Long Term Care Facilities

OCME has provided detailed guidance and a workflow map to assist long term care facilities with management of mass fatalities. Facilities should carefully review these items and complete all required paperwork as outlined. All information should be faxed to OCME at 646-500-5762.

Information for Funeral Directors

Funeral Directors may obtain information regarding a case in OCME’s custody here: www.nyc.gov/fdportal (use NYC ID to login).

Behavioral Health Resource

The Department of Health and Human Services Assistant Secretary for Preparedness and Response’s Healthcare and Public Health Sector released a COVID-19 update on May 7 that included behavioral health resources. The current pandemic can cause high levels of stress and anxiety, especially in the mortuary fields. This resource provides guidance on managing stress among mortuary and death care workers during the COVID-19 pandemic.