Due to the anticipated surge in international travel related to the upcoming FIFA World Cup, the New York City Department of Health and Mental Hygiene (DOHMH) issued the attached reminder emphasizing the need to register and establish eOrder accounts, which are already required for all NYC Public Health Laboratory (PHL) testing. The PHL eOrder platform is necessary for measles and other critical infectious disease testing and ensures sites can submit specimens promptly when needed.
Facilities with established coverage for 24/7 eOrder submission require no action; others must register appropriate eOrder submitters or users in advance, as individuals cannot be set up with an eOrder account outside of business hours.
A provider who requires a PHL test may designate an authorized user or submitter to place the request in eOrder on their behalf. However, to directly view test results, the provider must be registered as a submitter, user, or verified site administrator.
Ambulatory care sites without on site phlebotomy should still establish eOrder accounts in advance, since required specimen collection (e.g., swabs for suspected measles cases) may be requested by DOHMH and must be submitted to the PHL.
Updated eOrder guidance clarifies how to:
- Create an eOrder account
- Create a new facility if your facility does not exist in the eOrder system
- Identify your site administrator
- Create a location for an existing facility
- Place a test order
- View results
The eOrder guidance includes a table outlining roles and associated permissions. For eOrder support, email PHLeOrderSupport@health.nyc.gov or call 212 336 4644 (Monday through Friday, 9 a.m.–5 p.m.).
GNYHA has developed a decision tree to help with assigning the appropriate roles during eOrder registration.