Perspectives Podcast: Communicating in a Crisis

October 6, 2022

GNYHA’s Perspectives podcast takes a deep dive into hospital issues and operations. Each episode examines the perspectives of health care executives while discussing various topics.

Ep. 9 – Communicating in a Crisis

GNYHA’s Perspectives podcast continues with an expert look at hospital crisis communications. Join us as GNYHA’s Brian Conway, Senior Vice President, Communications, interviews Erin McDonough, Chief Communication Officer at Memorial Sloan Kettering Cancer Center, and former Chief Communication Officer at Boston’s Brigham and Women’s Hospital; and Mike Hughes, Senior Vice President and Chief of Staff at Buffalo’s Kaleida Health.

This episode of Perspectives explores the crisis communications responses of “the Brigham” and Kaleida Health after two large-scale mass casualty events—the Boston Marathon Bombing and the May 2022 supermarket shooting in Buffalo. We discuss how preparation and trust within the C-Suite impacted initial crisis responses, the different phases of a large-scale crisis response, and some unexpected lessons learned.

Download Ep. 9 transcript