A GNYHA symposium on Innovations in Patient Engagement last week highlighted projects and programs implemented across New York State to help patients participate in their care, view health care providers as partners, and engage in self-management. In the keynote address, Alan Manning, Executive Vice President at Planetree, an international patient-centered care organization, emphasized that empathy, respect, and dignity should be the cornerstones of all patient engagement strategies from the granular perspective.
“Everyone is a caregiver,” he said, noting that patients who are informed, included, and engaged in their own care tend to choose less invasive, less expensive treatment options.
A panel discussion on the Patient Activation Measure® Survey tool featured New York State Department of Health Delivery System Reform Incentive Payment program Director Peggy Chan, who described the context for using the evidence-based tool in the community to connect people to benefits and providers. Panelists from Millennium Collaborative Care and Open Door Health Centers detailed how the tool is integrated into primary care, behavioral health, and emergency departments whereby patient activation levels are assessed and coaching around health behaviors is tailored to better meet patient needs.
Discussing technologies to facilitate patient engagement, NYC Health + Hospitals Patient-Centered Telehealth Assistant Director Anna Garcia, MD, discussed how OpenNotes improved transparency, patient/provider communication, and patient experiences. Staten Island Performing Provider System Ambulatory Initiatives Director Sadia Choudhury reviewed data demonstrating the effectiveness of using monetary rewards to drive medication adherence and blood sugar monitoring for patients with diabetes during a presentation on the Wellth app, which incentivizes chronic disease self-care.
Montefiore Hudson Valley Collaborative Workforce Development Director Joan Chaya described how the What Matters to You? campaign helps health care providers and staff identify and tackle obstacles to improved outcomes, which are often unrelated to health care. The campaign has also been an important part of Montefiore Health System’s employee engagement and satisfaction activities, and has influenced efforts to address clinician and staff burnout and increase joy in work.