New York City Emergency Management (NYCEM) has made the Hospital Emergency Radio Outgoing Message Program a permanent feature of Watch Command for events deemed a 10-60 (major response event) by the Fire Department of the City of New York (FDNY). This decision was based on positive feedback from the pilot program year, which ran from January 1 to December 31, 2016. Under the pilot program, NYCEM’s Watch Command transmitted a series of messages via the Hospital Emergency Radio Network for any event the FDNY deemed a 10-60.

Throughout 2016, GNYHA monitored implementation of the program by surveying member hospitals after 10-60 incidents. Survey results were shared with NYCEM and member hospitals to continuously improve the program. Survey data has demonstrated that hospitals have come to rely on these transmittals as an important source of authoritative information, and make critical security and operational decisions as a result.

As part of the new EMS-to-Hospital Mass Casualty Incident (MCI) protocols that went into effect August 1, NYCEM agreed to also transmit radio messages for incidents deemed Level C or Level D MCIs by FDNY. During 2017, Watch Command will transmit messages for events deemed Level C and Level D MCIs by FDNY. A decision about making Level C and D MCIs a permanent feature of the program will be made at the end of 2017.

The attached guidance document describes the City’s Hospital Emergency Radio Outgoing Message Pilot Program in detail and offers a set of questions hospitals should consider to ensure appropriate communication and activation protocols are in place to responsibly receive and manage transmitted messages.

Thank you for your participation in this important program. Please contact Jenna Mandel-Ricci with any questions about the document or the program.